Shipping Policy

Welcome to Felted Wool. We are dedicated to ensuring your order of natural wool footwear arrives safely and promptly. This policy outlines everything you need to know about how we process and ship your Felted Wool products.

Order Processing
Once you place an order on feltedwoolshop.com, our team begins preparing it for shipment. All orders are subject to verification and approval before shipping. You will receive an order confirmation email immediately after placing your order, acknowledging that we have received it. This confirmation does not constitute our acceptance of your order; it is a notification that your request has been received and is being processed.

We strive to process all orders efficiently. Please note that order processing and shipment preparation occur on business days only, which are Monday through Friday, excluding public holidays. During peak seasons or promotional periods, processing may take slightly longer than usual, and we appreciate your patience.

Order Status and Tracking
After your order has been processed and shipped, you will receive a shipping confirmation email. This email will contain important tracking information so you can monitor your package’s journey to your doorstep. We recommend using this tracking number to stay updated on your delivery’s progress. Please allow up to 48 hours for the tracking information to become active in the carrier’s system after you receive your shipping confirmation.

Shipping Carriers
Felted Wool partners with reputable shipping carriers to ensure your order is delivered reliably and on time. The carrier assigned to your package will depend on your location, the size of your order, and the shipping method selected at checkout. We reserve the right to choose the most appropriate carrier for your shipment to ensure the best possible service.

Shipping Destinations
We are pleased to offer shipping to customers across the United States, including all 50 states. During the checkout process on feltedwoolshop.com, you will be able to select your country or region from a list of available destinations. If your location is not listed, please contact us for assistance, as we are continually working to expand our shipping zones.

Delivery Attempts and Undeliverable Packages
Our carriers will make reasonable attempts to deliver your package to the address provided during checkout. It is your responsibility to ensure the shipping address entered on feltedwoolshop.com is accurate and complete. Felted Wool cannot be held responsible for packages delivered to an incorrect address provided by the customer.

If a delivery attempt is unsuccessful, the carrier may leave a notification instructing you on how to reschedule delivery or where to pick up your package. Packages that are unclaimed or undeliverable due to an incorrect address provided by the customer may be returned to us. In such cases, we will contact you to arrange for reshipment.

International Shipping and Customs
For orders shipped to destinations outside of the United States, please be aware that your package may be subject to import duties, taxes, and customs clearance fees. These charges are imposed by the destination country and are the sole responsibility of the customer. Felted Wool has no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; we recommend contacting your local customs office for more information.

Additionally, please note that international deliveries may be subject to cross-border inspections by customs authorities. We cannot be held responsible for delays caused by customs processing.

Lost, Stolen, or Damaged Packages
Felted Wool takes great care in packaging your Felted Wool products to ensure they arrive in perfect condition. However, once the package is in the hands of the shipping carrier, its safe delivery is largely out of our control.

If your tracking information shows that your package was delivered but you have not received it, please first check with your neighbors and around your property. Occasionally, carriers may leave packages in a discreet location. If you are unable to locate your package, please contact the carrier directly to file a claim, as they have the most information about the delivery.

In the unlikely event that your Felted Wool order arrives damaged, please keep all original packaging and contact us immediately. We will guide you through the next steps.

Shipping Restrictions
Some products may not be eligible for shipment to all locations due to size, weight, or other logistical considerations. If any item in your order is restricted for shipment to your selected destination, you will be notified during the checkout process on feltedwoolshop.com.

We appreciate your trust in Felted Wool and are committed to getting your new wool footwear to you as smoothly as possible. If you have any further questions about our shipping policy, please do not hesitate to reach out through the contact information available on our website.