Frequently Asked Questions

Welcome to the Felted Wool FAQ page. We’ve compiled answers to the most common questions about our natural wool footwear to help you find the information you need quickly and easily.

About the Product

What are Felted Wool shoes?
Our products, Felted Wool shoes, are a type of footwear originally designed in Denmark. They are crafted from 100% premium wool that is felted—a process of matting, condensing, and pressing the fibers—to create a dense, durable, and incredibly soft material. The result is a simple, seamless slipper that molds to the shape of your foot.

Why wool? What are the benefits?
Wool is a remarkable, natural fiber with several unique properties:

• Thermoregulating: Wool helps maintain a comfortable foot temperature, keeping you warm in winter and cool in summer.
• Moisture-Wicking: It naturally absorbs and releases moisture vapor, keeping your feet dry and comfortable.
• Odor-Resistant: Wool’s natural structure inhibits the growth of bacteria, meaning your shoes stay fresher for longer without needing frequent washing.
• Breathable: The fibers allow air to circulate, preventing your feet from feeling sweaty or clammy.

Are Felted Wool shoes true to size?
Felted Wool shoes are designed to fit snugly at first. The 100% wool fibers will naturally conform and stretch slightly to the unique shape of your feet over the first few weeks of wear, creating a custom fit. We recommend following the sizing guide on each product page on feltedwoolshop.com. If you are between sizes or prefer a roomier fit with thick socks, you may wish to size up.

Do they have soles? Can I wear them outside?
We offer different styles to suit your needs. Many of our styles feature a durable rubber or gum sole. These soles provide excellent traction and protection, making them suitable for wearing both indoors and outdoors—perfect for stepping onto the patio, grabbing the mail, or a quick trip to the yard. We also offer styles with a leather sole or a full-wool sole, which are designed primarily for indoor comfort.

How do I clean and care for my Felted Wool shoes?
Caring for your wool footwear is simple. Because wool is naturally odor-resistant and self-cleaning, airing them out is often enough. If they need a deeper clean, we recommend gentle hand-washing with lukewarm water and a mild wool-specific detergent. Gently squeeze (do not twist or wring) to remove water, then reshape them and let them air dry away from direct heat or sunlight. Please never put your Felted Wool shoes in the washing machine or dryer, as this can cause shrinkage and damage.

Orders and Payment

How do I place an order?
Placing an order on feltedwoolshop.com is easy. Simply browse our collection, select your desired color and size, and click “Add to Cart.” When you are ready to complete your purchase, proceed to the checkout page and follow the instructions to enter your payment and shipping details.

What payment methods do you accept?
We accept a wide variety of secure payment methods to make your shopping experience convenient. You can pay with major credit cards (VISA, MasterCard, Amex, Discover), as well as digital wallets like Apple Pay, Google Pay, PayPal, Venmo, and Shop Pay.

Is my payment information secure?
Absolutely. We take your online security very seriously. Our website uses industry-standard SSL (Secure Socket Layer) encryption to protect your personal and payment information during transmission. Your data is processed securely and is not accessible to unauthorized parties.

How can I change or cancel my order?
We process orders quickly to ensure fast delivery. If you need to make a change or cancel your order, please contact us immediately through the contact information on our website. We will do our best to accommodate your request, but we cannot guarantee changes or cancellations once an order has entered the shipping process.

Returns and Exchanges

What is your return policy?
We want you to be completely happy with your Felted Wool purchase. If for any reason you are not satisfied, you have 60 days from the date you receive your item to return it for a refund. To be eligible for a return, the item must be unused, in its original condition, and free of stains or signs of wear.

How do I start a return or exchange?
The process for starting a return is simple. Please visit the Returns page on feltedwoolshop.com for detailed instructions and to access our return portal. There you will find the information you need to initiate the process.

What is the condition for a successful return?
For a return to be accepted, the Felted Wool shoes must be returned unused and in the same condition that you received them. They should be free from any dirt, stains, or signs of wear on the sole or interior. We inspect all returned items, and refunds cannot be issued for items that show visible signs of use.

If I want to exchange for a different size, what should I do?
To ensure you get the correct size as quickly as possible, we recommend following this simple process: please place a new order on feltedwoolshop.com for the desired size, and then initiate a return for the original order following our standard returns procedure. This helps avoid any delay in you receiving the footwear that fits you best.

General

Are Felted Wool products unisex?
Yes, absolutely. Our footwear is designed to be universal and is worn and loved by everyone. The sizing is standard and the styles are classic and simple, making them a perfect fit for any fan of natural comfort.

Where can I find more information?
If you have a question that isn’t answered here, please feel free to contact us. You can find our contact details on the feltedwoolshop.com website. We’re always happy to help you find your perfect pair of wool shoes.